30 May 2026
V 1.0
Welcome to Flourishing Pathway Collective.
At Flourishing Pathway Collective, we are committed to creating resources, experiences, and services that are supportive, respectful, and aligned with our values.
We welcome feedback and take concerns seriously. If something has not met your expectations, we encourage you to let us know so that we can understand the situation, address concerns where appropriate, and continue improving what we offer.
We aim to handle all feedback and complaints fairly, respectfully, and with care.
If you wish to provide feedback or make a complaint, please contact us by email:
Complaints@flourishingpathwaycollective.com
To help us understand and respond to your concern, please include:
We aim to acknowledge complaints within 2 working days of receipt.
Where possible, we will begin reviewing your concern immediately. If additional information is required, we may contact you to request further details.
We will review all complaints fairly and objectively.
Our aim is to:
We aim to provide a full response within 5 working days. If additional time is required, we will keep you informed of progress and expected timescales.
Where appropriate, we may:
Our goal is always to reach a fair and reasonable outcome.
If you do not believe your concern has been resolved satisfactorily, you may request that the matter be reviewed again.
Please reply to our response outlining any additional information or reasons why you believe further review is required.
We will consider the matter carefully and provide a further response where appropriate
We are committed to treating all individuals with dignity, courtesy, and respect.
We ask that all communications remain respectful. We reserve the right to limit or cease communication where correspondence becomes abusive, threatening, discriminatory, or inappropriate.
Feedback helps us learn, improve, and better serve our community.
Both positive feedback and constructive criticism are valued and may be used to help strengthen our resources, programmes, services, and customer experience.
Contact
Email: Complaints@flourishingpathwaycollective.com
Thank you for taking the time to share your feedback with us.
We believe that even difficult conversations can be handled with care, respect, and understanding.
Flourishing Pathway Collective is a publishing imprint of SGC Consultants Ltd.
SGC Consultants Ltd is registered in England and Wales. Company Number: 06303924
Registered Office: Field Head House, 46 Leeds Road, Liversedge,
West Yorkshire, WF15 6HX, UNITED KINGDOM
VAT Number: 913 0899 20 ICO Registration Number: ZB318545
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